Return & Refund Policy

Last Updated: July 11, 2026

At Zynorah, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, items must:

Be returned within 30 days of the delivery date.
Be unused, unworn, and in their original condition.
Include the original packaging, tags, and accessories where applicable.
Not be damaged due to misuse, negligence, accidental damage, or normal wear and tear.

Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Items returned in a used, damaged, or altered condition

Return Process

To request a return, please contact our customer support team at support@zynorah.store within 30 days of receiving your order.

Please include the following information:

Your order number
The reason for your return request
Photos of the item (if it is damaged, defective, or incorrect)

Our support team will review your request and provide detailed return instructions if your request is approved.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank, credit card provider, or payment service may require additional time to complete the refund transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include clear photos of the item and its packaging. If your claim is approved, we will provide an appropriate resolution, which may include a replacement, store credit, or a full refund.